ppvip Privacy Policy

1 Introduction and Scope

ppvip ("we", "our", or "platform") provides an online casino and betting service for Bangladeshi users. This privacy policy ("policy") applies to the use of ppvip's website, mobile app, and all related services.

By using our services, you consent to the collection and use of information as described in this policy. This policy is considered part of our Terms and Conditions and both documents should be read together. If you disagree with any part of this policy, please stop using our services.

2 Types of Information Collected

ppvip collects various types of information, divided into two main categories: personally identifiable information and technical information.

2.1 Personally Identifiable Information

• Full name, date of birth, and national ID number
• Email address and mobile number
• Permanent address and postal code
• Payment account details (bKash, Nagad, Rocket, Upay number or bank account details)
• Documents submitted for identity verification (scanned national ID or passport)

2.2 Technical and Behavioral Information

• IP address, device type, and operating system
• Browser type and language preferences
• Session duration, login history, and page navigation data
• Game play history, betting patterns, and transaction records
• Customer support communication details

3 How Information Is Collected

ppvip collects information through the following methods:

3.1 Information Provided Directly

Information you provide directly during account registration, identity verification, deposits or withdrawals, and when contacting customer support is collected.

3.2 Automatically Collected Information

When you use ppvip's website or app, technical information is automatically collected via cookies, web beacons, and similar technologies. This information is used to maintain platform functionality and improve the user experience.

3.3 Information Received from Third Parties

For fraud prevention and identity verification, ppvip may also collect limited information from trusted third-party verification services.

4 Purpose of Using Information

The information collected is used for the following purposes:

• Account Management: Registration, login, identity verification, and ensuring account security.
• Financial Transactions: Processing deposits and withdrawals and maintaining transaction records.
• Service Improvement: Analysing user behaviour patterns to improve platform functionality and develop new features.
• Customer Support: Resolving your questions and complaints promptly.
• Bonuses and Promotional Offers: Sending applicable bonus offers and sharing promotional information.
• Fraud Prevention: Detecting unusual transactions, preventing multiple accounts, and maintaining platform security.
• Responsible Gaming: Identifying excessive betting patterns and effectively managing responsible gaming tools.
• Legal Obligations: Maintaining records in compliance with applicable laws and responding to lawful requests from relevant authorities.

ppvip never sells your personal information or rents it to third parties for advertising purposes.

5 Information Storage and Security

ppvip uses industry-standard technology and practices to ensure the security of your information.

5.1 Encryption

All our data transmissions are protected by SSL (Secure Socket Layer) encryption. Sensitive stored information (payment details, identity documents) is kept under AES-256 encryption.

5.2 Access Control

Only authorised staff can view your information, and only when required for specific job duties. All access is logged and reviewed regularly.

5.3 Retention Period

Information is retained for as long as the account is active and, after closure, for as long as necessary to meet legal and regulatory obligations. Financial transaction records are generally kept for at least five years.

6 Sharing Information with Third Parties

ppvip may share information with third parties in the limited cases listed below:

6.1 Payment Processors

Necessary information is shared with the relevant payment service providers to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer. These organisations operate under their own privacy policies.

6.2 Identity Verification Services

Limited information is shared with third-party identity verification services for KYC (Know Your Customer) checks. This process is essential for fraud prevention and platform security.

6.3 Technology Partners

Game providers (such as Evolution, Pragmatic Play, PG Soft, JILI, etc.) and technical service providers may receive limited information necessary to operate their own services.

6.4 Legal Requirements

ppvip is required to provide information upon a court order or lawful request from a competent authority. Such disclosure occurs only in response to legal obligations.

7 Cookies and Tracking Technologies

ppvip's website and app use cookies and similar tracking technologies.

7.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
• Functional Cookies: Used to remember your language preferences and other settings.
• Analytics Cookies: Used to understand platform usage patterns — these can be disabled.

7.2 Managing Cookies

You can block or delete most cookies from your browser settings. However, disabling essential cookies may affect some key platform functionality.

8 User Rights

ppvip grants users the following rights over their personal information:

• Right to Access: You can request to know what information we hold about you.
• Right to Correction: You can request correction of inaccurate or incomplete information in your profile.
• Right to Deletion: In certain circumstances you can request deletion of your data — however, information retained under legal obligations is not covered by this.
• Right to Object to Processing: You can object to your information being processed for specific purposes.
• Opt Out of Promotional Communications: The option to stop receiving bonus and promotional messages is available in your account settings.

To exercise these rights, contact our customer support team via 24/7 live chat or email. We will try to respond as quickly as possible after receiving your request. To learn more about ppvip, visit our About Us page.

9 Account Verification and KYC

Completing account verification (KYC) before withdrawing at ppvip is mandatory. The following documents may be required during this process:

• A clear photo of your National ID (NID) or passport
• Proof of current address (utility bill or bank statement)
• Proof of ownership of the payment method

All documents submitted for verification are stored under strict security and used only for identity verification and fraud prevention purposes. This process protects the interests of every ppvip user.

10 Protection of Minors

ppvip provides services only to individuals aged 21 or older. We do not knowingly collect any personal information from minors.

If we become aware that information from a minor has been collected, that information will be deleted immediately and the relevant account will be closed. ppvip uses the necessary technology and procedures to verify age.

11 Policy Changes

ppvip may update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of the page will change. For significant changes, you will be notified directly via email or app notification.

Continuing to use ppvip's services after changes have been made will be taken as your acceptance of the updated policy. For this reason, we recommend reading this policy regularly.

12 Contact

If you have any questions about this privacy policy or would like to make a request regarding your information, contact us through the following:

• 24/7 Live Chat: Get instant support via the ppvip website or app
• Email: [email protected]

Our customer support team is available in both Bengali and English, seven days a week, twenty-four hours a day. You can also check our FAQ section for common questions.